Cancellations
You can cancel at any time by emailing careteam+bunnywomenshealth@getheally.com or replying to a care-team text after you enroll. No cancellation fees apply.
To stop an upcoming medication order, send your cancellation before it ships. Once a medication shipment has been sent, that shipment is non-refundable.
Prepaid plans
Prepaid 3- and 6-month plans never auto-renew. If you cancel a prepaid plan early, the months you used are re-priced at the published rate for that shorter period — months in which medication shipped count as used — and the remaining balance is refunded.
Shipping issues
If there is a shipping problem, contact the care team and we will arrange a replacement at no additional cost. Delivery dates and transit times are estimates. A shipment may occasionally arrive later than expected because of pharmacy processing, carrier delays, weather, supply constraints, or other unforeseen circumstances.
Heally Patient Terms
Heally's Patient Terms separately state that a subscription may be canceled through the patient's account or by contacting Heally support; cancellation takes effect at the end of the current billing period, and partially used subscription periods are not refunded except where required by law. This program policy supplements the Heally Patient Terms and applicable checkout disclosures. If those terms or applicable law provide you with greater rights, those rights still apply.
Contact
Questions? Email us at careteam+bunnywomenshealth@getheally.com or reply to any care-team text.